Shipping policy
Shipping Policy
At Roadelier, every canvas is produced to order and carefully prepared for delivery through our international production network.
Free Shipping
Roadelier currently offers free standard shipping to the destinations available during checkout.
Free shipping refers to the delivery charge only. Any customs duties, import taxes or local handling fees that may apply are not included unless they are expressly collected during checkout.
Production and Delivery
Because each artwork is made to order, your purchase must be produced before it can be shipped.
Delivery times depend on several factors, including:
- Product size and format
- Destination country
- Production location
- Available production capacity
- Carrier and local delivery conditions
- Seasonal demand and exceptional circumstances
We aim to produce orders as close as reasonably possible to the delivery destination. However, some orders may be manufactured or dispatched from another country when required by product availability, capacity or logistics.
Delivery estimates are indicative and cannot be guaranteed. Production and transit times may be affected by public holidays, severe weather, customs procedures, carrier disruptions or unusually high order volumes.
Order Processing
Production may begin shortly after an order is confirmed.
Please review your shipping address, selected size and order details carefully before completing your purchase. Once an item has entered production, changing or cancelling the order may no longer be possible.
To request an urgent correction, contact us immediately at:
We cannot guarantee that changes can be made after production has started.
Tracking
When tracking is available for the selected shipping service, tracking information will be sent after the order has been dispatched.
Tracking availability may vary depending on the destination and carrier. Some shipping methods do not provide full end-to-end tracking.
Please allow some time for the carrier’s tracking information to update after dispatch.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
Roadelier is not responsible for delays, failed deliveries or additional costs caused by:
- Incorrect or incomplete addresses
- Missing apartment or building numbers
- Incorrect postal codes
- Refusal or failure to collect a parcel
- Delivery restrictions at the address provided
If a parcel is returned or requires reshipment because of an address error supplied by the customer, additional production or delivery charges may apply.
Delayed Orders
Occasional delays may occur after dispatch due to carrier operations, customs, local conditions or circumstances outside our control.
If your order has passed its estimated delivery period, contact us at roadelier.shop@gmail.com with your order number. We will review the shipment status and assist you.
Lost Packages
If tracking shows that an order has been delivered but you cannot locate it:
- Check with other members of your household.
- Check with neighbours, reception or building management.
- Look around any safe delivery locations.
- Contact the carrier using the tracking information.
If the parcel still cannot be located, contact Roadelier so that we can investigate.
Damaged, Defective or Incorrect Orders
Inspect your order as soon as it arrives.
If it is damaged, defective, incorrectly produced or different from what you ordered, contact us promptly and provide:
- Your order number
- A description of the issue
- Photographs of the complete product
- Close-up photographs of the damage or defect
- Photographs of the internal and external packaging
Validated production or delivery issues will be resolved in accordance with our Returns & Refunds Policy.
Customs, Duties and Import Taxes
Orders may occasionally be produced or shipped internationally.
The customer is responsible for any customs duties, import taxes, brokerage fees or local charges imposed by the destination country unless those amounts were expressly collected during checkout.
Customs procedures may delay delivery. Roadelier cannot control or predict charges imposed by local authorities.
Multiple Parcels
Items from the same order may sometimes be produced at different facilities or shipped separately. In this situation, you may receive more than one parcel or tracking number.
Contact
For shipping or delivery questions, contact:
Roadelier
roadelier.shop@gmail.com
Please include your order number so that we can assist you efficiently.